Handling Deletion Requests

HomeHunter fully supports users’ right to request deletion of their data in compliance with global privacy standards such as GDPR and CCPA.

While in-app deletion tools are planned for a future release, all deletion requests are currently handled manually through our support team.

How Clients Can Request Deletion

Clients who wish to permanently delete their HomeHunter data can send a request to:
📧 contact@homehunter.global

When submitting a request, clients should include:

• The email address associated with their HomeHunter account
• A short message stating that they would like their data deleted

Once the request is received:

• The support team verifies the sender’s identity
• The account and all associated browsing, favorites, and history data are permanently removed from our systems
• A confirmation email is sent to the client once deletion is complete

What Happens After Deletion

• The user’s account is permanently deleted, and no data can be recovered.
• All associated activity is removed from both the agent’s dashboard and client account.
• The agent will no longer see the client in their Contacts list.
• An anonymized event record (without personal data) is retained internally for legal compliance.

How Agents Should Respond

If a client contacts you directly about deleting their account:

1. Thank them for reaching out.
2. Direct them to email contact@homehunter.global from the same address linked to their account.
3. Let them know they’ll receive a confirmation once their request is processed.

Example message you can send:

“Thanks for reaching out. To permanently delete your HomeHunter account and all associated data, please send a short request to contact@homehunter.global using the same email address linked to your account. Once processed, you’ll receive a confirmation that all your data has been securely deleted.”

Compliance & Recordkeeping

• Deletion events are recorded internally for verification and compliance.
• No personal information is retained once the deletion process is complete.
• Agents and teams do not need to take additional action beyond referring clients to the support email.

Takeaways:

• Deletion requests are handled manually via contact@homehunter.global.
• Clients must email from their registered address for identity verification.
• Once processed, all data is permanently deleted from both user and agent accounts.
• A minimal anonymized record is retained only for legal compliance.