Extension Not Capturing?

The Chrome extension is the engine that powers HomeHunter’s tracking.
If it stops capturing listings, client browsing history and favorites won’t sync to your dashboard.
Fortunately, most issues are simple to fix and can be resolved in minutes.

Common Reasons the Extension Isn’t Capturing

1. Extension Not Installed or Disabled

• Make sure the HomeHunter extension is installed and active in Chrome.
• Go to chrome://extensions → confirm that HomeHunter is toggled on.
• If it’s missing, reinstall it from the Chrome Web Store.

💡 Agent Tip: If your client says they installed it but data isn’t syncing, ask them to open any supported listing site (like Zillow, Zoopla, or Fotocasa) — the HomeHunter widget should appear automatically in the lower corner.

2. Browser Logged Out

If a client has been logged out of their HomeHunter account, the extension can’t save their browsing data.

• Open any supported property site.
• Click the HomeHunter widget in the browser bar → click sign in to log into your account.

3. Unsupported Portal or Page Type

HomeHunter supports dozens of major listing portals worldwide, but it may not capture on:

• Non-listing pages (e.g., blogs, mortgage tools, news pages)
• Experimental or beta versions of certain sites
• New portals recently added to the region

4. Cached or Out-of-Date Extension Version

• Go to chrome://extensions and click Update.
• Refresh the page you’re testing.
• Clearing browser cache or restarting Chrome can also resolve syncing delays.

5. Privacy or Tracking Settings Blocking Functionality

Some browsers (especially Chrome with strict privacy extensions) may block data capture.

• Ask users to temporarily disable ad blockers or privacy filters for supported portals.
• Confirm that Chrome’s Third-Party Cookies setting is not blocking HomeHunter’s domain.

Quick Client Checklist

☑️ Extension is installed and enabled
☑️ User is signed into their HomeHunter account
☑️ Browsing on a supported portal (property detail page)
☑️ No blockers or privacy tools interfering
☑️ Using the latest version of Chrome

When to Contact Support

If all steps above fail, ask the user (or follow up yourself) by emailing:
📧 contact@homehunter.global

Include:

• The URL of the property page that didn’t capture
• A brief description of what happened
• Whether the HomeHunter widget appeared on the page

This helps the engineering team quickly verify the issue.

Takeaways:

• Most capture issues are caused by being logged out or using an unsupported site.
• Always verify installation, login status, and page type first.
• Use the Report this site option or email contact@homehunter.global for persistent issues.