No Browsing Showing Up

If you’ve invited a client but their search history or favorites aren’t appearing in your dashboard, it usually means the connection between their extension, account, or agent link hasn’t fully synced yet.
This can happen for a few common reasons — and each has a simple fix.

Common Causes & Fixes

🧩 1. Client Hasn’t Registered Their Account Yet

Even if a client has downloaded the HomeHunter extension, you won’t see their activity until they’ve fully registered and accepted the terms of service.

How to check:

• Go to your Contacts tab.
• Look at the Invite Status column — it should say:
• • ✅ Contact Verified → you’ll see their data.
  • ⏳ Invite Sent / Invite Opened → they haven’t registered yet.

What to do:
Encourage your client to complete their registration using the same email address they received the invite link from.

🌐 2. Extension Not Installed or Active

If the client hasn’t installed or enabled the Chrome extension, their browsing can’t be captured.

Ask them to:

1. Visit the Chrome Web Store and install the HomeHunter extension.
2. Make sure it’s enabled under chrome://extensions.
3. Browse any supported real estate site (e.g., Zillow, Zoopla, Fotocasa).
4. Verify that the HomeHunter widget appears on the page.

If they don’t see the widget, refer to the “Extension Not Capturing?” article.

🔒 3. Client Browsing Under a Different Account

Some clients use multiple email accounts across browsers. If they downloaded the extension but registered with a different email than the one you invited, their data won’t link to your dashboard.

Solution:
Ask them to check which email they’re logged in with by opening the HomeHunter widget and confirming their account email under Settings → Personal Information.

🏠 4. Client Browsing Unsupported Portals

HomeHunter supports most major real estate portals, but some new or niche sites might not yet be compatible.

If your client’s browsing history doesn’t appear after visiting a site, ask them to:

• Try a supported portal (e.g., Zillow, Rightmove, Idealista, Realtor.com).

Our engineering team continuously adds new portal support based on these reports.

Quick Agent Checklist

☑️ Invite shows “Contact Verified”
☑️ Client has the Chrome extension installed
☑️ Client is browsing while logged into HomeHunter
☑️ They’re on a supported portal
☑️ You’ve refreshed your dashboard to sync updates

Still No Data?

If none of the above fixes the issue, reach out to support with both your and your client’s email addresses:
📧 contact@homehunter.global

Include:

• The client’s registered email
• A brief note on what’s missing (e.g., browsing history, favorites, or both)
• The last known invite status shown in your Contacts tab

Takeaways:

• Client data only appears after registration and extension activation.
• Always verify invite status and email match first.
• Unsupported portals or inactive extensions are common culprits.
• Support can help verify data sync if all else fails.